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Computer Center

Frequently Asked Questions (FAQs)

 

Typing Certificates

 

General questions about online courses

 

Login problems

 

Technical issues within Blackboard

 

Technical issues outside of Blackboard

 

Technology Available in Classrooms

How do I get a certificate of my typing speed?

LPC students and staff may come to room 803 and take two-5 minutes tests and be given two copies of the typing certificate.

How do online courses work?

An online course brings LPC to you through your home or work computer. Class sessions, course materials, exercises, and even field trips are accessible any time and any day convenient to you. All of your coursework, including discussions, groupwork, and writing assignments, is done electronically. You simply log into your course through a web browser, and you're in class.

So are online courses self-paced?

No, most are not. Depending on the instructor, you will have assignments that require you to communicate with other students just as you would in a face-to-face course. Most online courses require you to adhere to due dates for assignments, quizzes, tests, etc. If you register for an online course, expect to finish the course on the instructor's timeline, not yours.

Will I ever have to physically come to LPC?

Well, that depends on the instructor. Some instructors like to hold the first class meeting on campus, some like to give midterms and final exams on campus, and some like both. Then there are those who never see their students the entire semester. So, it's up to the instructor.

What if I can't make it to campus for a midterm or final?

Just make sure you let the instructor know ahead of time. With the proper arrangements, your instructor will most likely let you take a proctored exam at a mutually agreeable site. Then again, your instructor might even have everyone in the class take exams on their computers.

How do I register for an online course?

Just click Register to register online.

How do I log into Blackboard?

Read the login procedure.

When I try to log in, I'm getting error messages. What do they mean?

Below is an explanation of error messages you might receive:

"Could not login. The specified user name does not exist in the system." - This means that your Blackboard account has yet to be created. Often this is because you just enrolled in a class, and the process for creating your Blackboard account hasn't been completed, or you are enrolled in a class that is not using Blackboard.

"Could not login. You have not provided valid authentication credentials" - This means that you are in the Blackboard system, but your password is incorrect. Be sure you are using the correct default password format if you are logging in for the first time. If you previously were enrolled in a Blackboard course, your password remains, and you do not have to use the default password.

What if I forgot my password?

If you have forgotten your password, click the Forgot your password? link on the Blackboard login page. The link brings you to the Lost Password page, where you can reset your password.

My course requires an access code. What's that all about?

Get information on access codes for Blackboard.

Do I really have to change my email address once I log into Blackboard the first time?

Yes. Follow these instructions for changing your email address in Blackboard.

What if I forget my User Identification Number and can't log in?

If you happen to forget or misplace your User Identification Number, you can always obtain it by logging into CLASS-Web with your old Student ID number and clicking the “What is my W ID” link.

I suspect that a firewall problem is keeping me from accessing Blackboard. What can I do?

If you are trying to access Blackboard from home, you will have to contact your Internet Service Provider (ISP) for assistance. If you are trying to access Blackboard from work, you'll have to contact your employer's network administrator.

Does it matter if I use a Windows-based computer or a Mac?

For most classes, no. Check with the instructor of the course if you are unsure. Also, at this time, most of the proprietary course content used in the Math 55 and 65 online courses cannot be accessed on a Mac.

Is there a preferred browser for using Blackboard?

Microsoft Internet Explorer and Mozilla Firefox work best with Blackboard. If you are using Windows XP, IE 6 or 7 will work. If you are a Mac user, you should use Firefox.

For Windows users, it is best that you have both browsers installed on your computer because if something doesn't work in one browser, it should work in the other.

How do I set up Internet Explorer and Firefox to work optimally with Blackboard?

Make sure your browser updates properly.

Internet Explorer 7:

  1. From the Tools menu, click Internet Options.
  2. Click the General tab.
  3. Under Browsing history, click Settings.
  4. Under Check for newer versions of stored pages, select Every time I visit to the webpage, and click OK.

If you are having problems viewing the latest version of a page in Firefox, clear your cache.

  1. From the menu bar, select Tools.
  2. Select Options.
  3. Select the Privacy icon.
  4. Click the Cache tab.
  5. Click the Clear Cache Now button.
  6. Click OK.

Is there a way I can test to make sure my browser plugins are working correctly?

Yes. Click to find out.

When I try to post or type into Blackboard, I get a warning that says: "The application's digital signature has been verified. Do you want to run the application?" What should I do?

Click Run. This will allow you to, among other things, use Blackboard's Visual Text Box Editor, a text area into which you can type.

I'm having problems getting a Collaboration session to work in Blackboard. How can I solve this?

You will need to download and install the Java plugin.

Blackboard advises that if you are a Windows user and have a previous version of the Java plug-in already installed on your computer, remove the older version before installing the new one. To do this:

  1. Close all applications.
  2. Uninstall the current Java plug-in. Go to your Start menu, select Settings, then select Control Panel.
  3. Open Add/Remove Programs, and locate Java 2 Runtime Environment. Click it to highlight it, then click the Add/Remove button to remove it.
  4. Install the plugin you downloaded above.
  5. Log into your Blackboard course, and launch the Collaboration tool.

I'm having problems whenever a new window opens in Blackboard. How can I solve this?

These problems are usually caused by popup-blocking software. Disable this software.

I'm having problems posting in the Discussion Board? How can I solve this?

If you get confronted with a dialog box saying "The application's digital signature has been verified. Do you want to run the application?", click Run. This will allow you to, among other things, use Blackboard's Visual Text Box Editor, a text area into which you can type.

You can always disable the Visual Text Box Editor by going to Tools – Personal Information – Set Visual Text Box Editor Options – Unavailable – Submit. This will give you access to the default editor, which should work.

How can I hide outdated courses and those long course IDs on the My Institution page?

Click the pencil icon to the right of My Courses. Uncheck the boxes under Display Course Name for the courses you want to hide, and uncheck the boxes under Display Course ID for the IDs you want to hide. Click Submit at the bottom.

A couple of notes:

  1. If the boxes under Display Course ID are already blank, click the Submit button anyway.
  2. If a course continues to show after you try to hide it, try unchecking the corresponding box under Display Announcements, then click Submit.

Will I need to use a word processing program for written assignments?

Yes. In fact, you should get into the habit of typing all of your assignments, regardless of whether they are research papers, emails, discussion board postings, etc., in a word processing program like Microsoft Word. That way, you can check your work for spelling and grammar errors before submitting.

Does it matter which word processing program I use?

Word is preferred, but you can use others.

How should I name the files that I will submit in Blackboard?

You should name the files the way your instructor wants them named. Regardless, before you upload a file into Blackboard, make sure that the file name does not include special characters (!@#$%&*). Blackboard only accepts files with upper- or lower-cased letters, numbers, and underscores ( _ ). If you are using a Macintosh, add a dot followed by the three-letter extension at the end of the file name. For example, email_assignment.doc.

I'm using Microsoft Word 2007 to submit assignments, but my instructor can't open them. What can I do?

Save your documents in the .doc format instead of the Word 2007 .docx format because your instructor might not have Word 2007 on his or her computer. Your instructor should be able to open any file in the .doc format.

To save in the .doc format while in Word 2007, do the following:

1. Click the Office button.
2. Click Word Options.
3. Click Save.
4. Beside Save files in this format, select Word 97-2003.
5. Click OK.

If your instructor sends you a file in the .docx format created in Word 2007 (or a fellow student does the same), and you are using an older version of Word, you can open the file after downloading and installing the Microsoft Office Compatibility Pack (Windows) or the Open XML File Format Converter for Mac 1.0. These work for Word, Excel, and PowerPoint 2007 file formats.

What are the technical requirements for taking an online course?

Just click Technical Requirements to find out.

For anything regarding classroom equipment please contact:
Sherman Lindsey
Instructional Systems Specialist
Phone: 925.424.1652
Email: SLindsey@laspositascollege.edu
Office #: 2019

See what equipment your room already has installed:
http://www.laspositascollege.edu/technology/classrooms.php

Request equipment your room lacks for a particular date/time:
http://www.laspositascollege.edu/technology/request-equipment.php

Request Classroom Training:
If you would like to learn more about how the instructional equipment in your classroom works http://www.laspositascollege.edu/technology/request-services.php

Classroom Technology FAQs:
http://www.laspositascollege.edu/technology/faqs.php

Computer Center

Building 800
Room 803
925.424.1144

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Page last modified: May 17, 2013