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Proctorio - FAQs for Faculty

What is Proctorio?

Proctorio is a remote proctoring tool integrated into Canvas quizzes that helps maintain the academic integrity of online exams.  It allows instructors to choose settings that manage how an exam is proctored. Those settings include options like recording students and the room they are in via their web cam, recording their web browsing during an exam, locking down their web browser and disabling printing. 

Proctorio uses an extension on the Google Chrome browser to communicate with students' computer during an exam, and will flag potential suspicious activity for instructors to review.

Should I use Proctorio?

While some online instructors rely on Proctorio to help ensure the integrity of exams, it's important to be aware of key issues that have been raised about secure exam proctoring tools:

  • Researchers have raised equity concerns that Proctorio may disproportionately flag students of color and students with disabilities.
  • Students have raised privacy concerns, particularly around the optional feature to require a room scan ahead of testing.

How can I prepare for Proctorio?

  1. Be sure you have a computer or laptop (Windows or Mac) with a working webcam and microphone. 
  2. If you do not have the Chrome browser, you will need to download and install Chrome and then install the Proctorio extension for Chrome. The video below walks you through the process.
  3. Prior to implementing Proctorio with your students, make sure to read LPC's Grace Guidance for Faculty: Cameras, Recording, and Proctoring.
  4. If you plan to use Proctorio:
    1. Make sure the notes for your class in the course schedule state that students will be using online proctoring software. If you are using the recording features, state: “This class uses online proctoring software for exams. A computer with a webcam and microphone are required.”
    2. Include language about Proctorio in your welcome letter to students. View a welcome letter template with Proctorio language.
    3. Include language about Proctorio in your syllabus. View a syllabus template with Proctorio language.
  5. Enable "Secure Exam Proctor" in your course settings under navigation. This allows you to use Proctorio with students.
  6. Include a link to LPC's Student Proctorio Support page in your Canvas shell to help students learn more about this tool.

Are there other best practices to consider?

Yes. If you decide to use Proctorio, consider these:

  • At the beginning of the term, give students a low-stakes practice quiz using Proctorio to get them familiar with the tool before the pressure of a graded exam. Enable all of the settings you plan to use.
  • Limit recording and room scan features.
  • Keep its use to the minimum number of exams.
  • Consider authentic assessments instead, where students apply what they have learned to real-world situations.
  • Give students an alternative exam option.
  • Be sure to review training materials and updates, so you fully understand how Proctorio settings work.
  • Save your profiles so you can use them for each individual exam without having to re-create them.
  • Learn about assistive technology compatibility with Proctorio.

How do I enable Proctorio?

 

Where do I choose Proctorio settings?

 

How do I review student results?

 

How can I get support?

Visit the Proctorio Support Center or get 24/7 one-on-one support by:

  • Chat: Click the shield icon in Chrome
  • Email: support@proctorio.com
  • Phone: 1-866-948-2039 or 1-480-428-0692

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