Financial Aid


BankMobileLas Positas College has partnered with BankMobile Disbursements to deliver financial aid refunds and other credit balances to students. We are committed to delivering 100% of students’ refunds, providing students with clear choices and offering great customer service. Choices include an electronic deposit to another account, a paper check (if offered by the institution during refund selection) or electronic deposit to BankMobile Vibe, an optional account designed specifically for students with access to 55,000 fee-free Allpoint® ATMs, money management tools and a one-of-a-kind recognition program.

You Received the Green Envelope, Now What? VIDEO

Once you receive the envelope:
1. Visit.
2. Set up.
3. Choose.
Select the option that best fits you.

BankMobile Disbursements will send you a personal code in a bright green envelope that you’ll need at to select how you’d like to receive refunds. Your options include: deposit to another account, a paper check (if offered by the school during refund selection) or electronic deposit to BankMobile Vibe, an optional account. Where is my Refund Selection Kit?

Click on the images below for detailed instructions.

Refund Selection Kit
Step by Step Instructions
to enter your personal code

Account Information
Login to BankMobile Vibe
Check your balance, Change your password, Check your refund status, etc.

What is the BankMobile Vibe Account?

Optional BankMobile Vibe Account

Your Optional Bank MobileVibe Account is designed exclusively with students in mind, BankMobile Vibe is a checking account that offers the power to bank anywhere, anytime. Choosing the Optional BankMobile Vibe Account is by far the fastest and easiest way to gain access to your refund money—within 24 hours of when Las Positas College releases your refund. hrough unique features and functionality designed exclusively for students, BankMobile Vibe empowers and guides students in their pursuit of financial and academic success. Plus there’s no monthly fee for students.

When it comes to deciding how to get your money, you deserve choices.
Your choices include:
Money is transferred to another account the same business day BankMobile receives funds from your school. Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.
If you open a BankMobile Vibe account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.
A check is mailed the same business day BankMobile receives funds from your school, provided receipt is within daily cutoff times. Typically, it takes 5 – 7 business days for the check to arrive, depending on USPS First-Class®

IMPORTANT!! Make sure your address is correct with Las Positas College Admissions & Records Office and on your FAFSA. Please let Financial Aid Office know that you have updated your address on your FAFSA.
If you need to change your address, complete the Request to Change Personal Data form. SUBMIT form to Admissions and Records Office, Building 1600.

ATM Locations?

Allpoints ATM

As of May 4, 2016, you will have access to thousands of fee-free Allpoint ATMs nationwide. To find a surcharge-free ATM near you:

BankMobile Vibe Service and Fees Guide

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How Can I Check on the Status of My Refund?

BankMobile is dedicated to the fast, easy disbursement of your refund. To check on the status of your refund, simply:

  • Login to
  • Under the 'Refunds' tab, select 'Refund Status & History.'
  • The 'Refund History' box will show any refunds that we have received for you.

Please be aware that your refund can only be processed after it is released to BankMobile by Las Positas College.

When your refund has been processed, BankMobile will send a notification to you via email.

How do I Reset the PIN for my Card?

For security reasons, Customer Care doesn't have access to the PIN you created during the selection of your refund preference. But not to worry, to reset your PIN simply:

  • Login To Your Profile.
  • Under the 'User Profile' tab, click on 'Password/PIN'.
  • In the 'Change PIN' box, click the 'Forgot or Lost PIN' link.
  • Enter the required information in the boxes provided.
  • Click 'Submit' to complete the reset.

Please Note: Unless you have been locked out, your new PIN will be effective immediately. If you have been locked out, your new PIN will be effective in 24 hours from the last incorrect PIN attempt.

Contact Information for BankMobile

Customer Care by Phone

Hours of Operation:
8am - 11pm ET
7 days a week
(Hours of Operation Monday - Friday from 8 a.m. to 11 p.m. Eastern Time)

Automated Services Line

Available 24 hours a day, 7 days a week.

Who is BankMobile? 

BankMobile is an online bank that serves more than 4 million college students nationwide through its BankMobile Refund Management® Service which efficiently disburses financial aid credit balances to college students in a timely, secure and compliant manner on behalf of their college. BankMobile is a division of Customers Bank, a full service commercial bank that is FDIC-insured and is regulated by the Federal Reserve. Learn more at

Bank Mobile Help Page and Privacy Notice Page



WARNING! We have had a least one student report they have received an unsolicited credit card offer for a so-called 'LPCCard'. THIS CARD IS NOT AFFILITATED WITH NOR ENDORSED BY OUR COLLEGE and the validity of such an offer is extremely suspect. Las Positas College is ONLY affiliated with The Las Positas Debit Card through BankMobile Disbursements; the website is

Please beware and do not provide any personal information (social security, name, address, etc) to any unsolicited offer. They may be scams and may cost you $$$$ and even your identity theft. If you receive an unsoliticited offer which utilizes LPC's name, please contact the Las Positas Financial Aid office immediately with documentation so that we can investigate and help protect our students from predatory practices.

Security Tips


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Financial Aid

Building 1600
Room 1650 (second floor)
Tel: 925.424.1580
Fax: 925.449.6038

General Information

Federal School Code: 030357

We have an after-hours DROPBOX
located in the hallway between the
Admissions and Financial Aid Offices,
for your convenience.

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Page last modified: October 27, 2016