*Las Positas College Debit Card
We are bringing Las Positas College students a new and improved refund process, the Las Positas College Debit Card through BankMobile Vibe. When students have a refund due to them, Las Positas will “release” these funds to BankMobile, who will then distribute the refunds to account that you have selected. Our scheduled REFUND date is the date the college transmits your grant funds to Higher One. Your funds will be available in your BankMobile Vibe Account within 24 hours of the Refund Date, and no later than 5pm the following day. BankMobile and Las Positas College do not have access to and cannot provide any other detailed information regarding the exact time your account will be funded. The financial aid payment process begins when awarded aid is authorized and charged to the student's Las Positas College account, paying any eligible outstanding fees and charges or institutional debts. The remainder is released to the student in what is known as a "financial aid refund." Please Note: Scholarships are NOT processed through Higher One. Only student loans, federal, and state grant funds go through the electronic payment process.
You Received the Green Envelope, Now What?
Once you receive the envelope:
1. Visit. www.refundselection.com
2. Set up. Click GET STARTED!
3. Choose. Select the option that best fits you.
Please let us know if you have not received the bright green envelope with the Refund Selection Kit inside with instruction for how to choose your refund preference. If you chose the BankMobile Vibe account and have not received the LPC Debit Card, we can have BankMobile (formerly Higher One) Generate and Instant Personal Code! Click here for details. The Refund Selection Kit will enable you to select how you would like to receive your refund money. Inside the kit, you will find your own unique Personal Code, as well as information about the refund options available to you. Once you have reviewed your choices, simply visit refundselection.com and use your Personal Code to make your selection.
Start at www.refundselection.com - to set up your refund preference. Please make a choice as soon as you receive the green envelope, click Let's Get Started, follow the steps, and choose a refund preference.
Please use the Refund Selection Kit to choose a refund preference. Click the Get Started link on their Web site. Even if you are not currently expecting a refund from Las Positas College Financial Aid Office, we may have a refund for you in the future.
What is the BankMobile Vibe Account?
Your new Las Positas Debit Card is designed to provide you with choices when it comes to receiving your financial aid refunds—including the preferred "BankMobile Vibe Account" method. Choosing the BankMobile Vibe Account is by far the fastest and easiest way to gain access to your refund money—within 24 hours of when Las Positas College releases your refund.
- Electronic Deposit to a BankMobile Vibe account. If you choose to open a BankMobile Vibe checking account, your card can be used as a debit card (NOT a credit card) the money will be available within 24 hours
- Deposit to another account, it may take 2-3 business days for the transaction to be processed and made available to you by your bank
- Paper Check Delivered by USPS (Not recommended) With a check, the U.S. mail could take 5-7 business days.
Frequently Asked Questions
IMPORTANT!! Make sure your address is correct with Las Positas College Admissions & Records Office and on your FAFSA. Please let Financial Aid Office know that you have updated your address on your FAFSA.
If you need to change your address, complete the Request to Change Personal Data form. SUBMIT form to Admissions and Records Office, Building 1600.
Financial aid disbursements will transition
from Higher One to Bank Mobile Vibe on June 1, 2016. There is no action
required on your part! Also, as of May 4, 2016, you can now get cash
off-campus without paying any fees at Allpoint ATM locations located at
Target, Target, CVS/Pharmacy, Walgreens, 7-Eleven, and more! ATM information
Find a no charge Allpoint ATM
- Download the BankMobile app on your smart phone bankmobilevibe.com
- Visit the Allpoint network ATM locator at www.allpointnetwork.com
- Call (800) 809-0308 to access the Voice Assistance ATM Locator
If you chose the BankMobile Vibe Account:
Check your balance, change your password, Check your refund status, etc.
How Can I Check on the Status of My Refund?
Higher One is dedicated to the fast, easy disbursement of your refund. To check on the status of your refund, simply:
- Log in to Las Positas Debit Card.com
- Under the 'Refunds' tab, select 'Refund Status & History.'
- The 'Refund History' box will show any refunds that we have received for you.
Please be aware that your refund can only be processed after it is released to BankMobile by Las Positas College.
When your refund has been processed Higher One will send a notification to you via email.
How do I Reset the PIN for my Card?
For security reasons, Customer Care doesn't have access to the PIN you created during the selection of your refund preference. But not to worry, to reset your PIN simply:
- Log In To Your Profile.
- Under the 'User Profile' tab, click on 'Password/PIN'.
- In the 'Change PIN' box, click the 'Forgot or Lost PIN' link.
- Enter the required information in the boxes provided.
- Click 'Submit' to complete the reset.
Please Note: Unless you have been locked out, your new PIN will be effective immediately. If you have been locked out, your new PIN will be effective in 24 hours from the last incorrect PIN attempt.
Contact Information for BankMobile
Customer Care Phone Number:
(Hours of Operation Monday - Friday from 8 a.m. to 11 p.m. Eastern Time)
Automated Services Line
Available 24 hours a day, 7 days a week.
Who is BankMobile?
BankMobile is the refund management division of Customer’s Bank, a subsidiary of Customers Bancorp, Inc. (NYSE: CUBI) During the second quarter of 2016, Customers Bank acquired Higher One, our former refund partner. We are excited about our new relationship with BankMobile, and we are pleased to offer a variety of refund options to our students.
Accounts held at WEX Bank, Member FDIC
The Higher OneCard Debit MasterCard® is issued by WEX Bank pursuant to license from MasterCard International Incorporated. The card is administered by Higher One, Inc.
© 2016 Higher One, Inc. All Rights Reserved.
MasterCard is a registered trademark of MasterCard International Incorporated.
All other names and logos are owned by their respective owners.