Financial Aid Cranium Cafe

Financial Aid Staff are available to answer questions during online drop-in times.  

Online Café Hours

Available times (subject to change):

Monday 10am – 12pm

Tuesday 10am – 12pm and 5pm – 7pm

Wednesday 1pm – 3pm

Thursday 10am – 12pm

Friday 10am - 12pm

You may phone the staff member on duty directly, or use online videochat through Cranium Café. If you call us, we can only answer general questions. We must see your face and your LPC/Chabot Student ID card for us to answer specific questions about your account.

Please have your W number available and a photo ID ready to show the advisor.

 http://www.clpccd.org/tech/documents/Zonemail_Direct_Access2011.pdf - how to access your LPC Zonemail 'email' account

How to Chat with Staff

If you are unable to connect with a staff member, please call that staff member directly. (Phone number is listed on their contact card)

 Please Note:

• Please use the latest version of Chrome, Firefox, Apple Safari, or MS Edge as your internet browser.  Clear your history data (cached images & files).
• Make sure your device has a webcam and microphone (phones are acceptable).
• Click on “Chat with Staff” to enter the lobby.
• Click on "Agree" after reading the Informed Consent Statement.
• Click on the Canvas icon to log in using your Canvas sign on (if you have one). Otherwise, log in using Gmail or create an account through the Guest option.
• Once logged in, the staff member will allow you to ENTER MEETING to start your session. Please have your W number available and a photo ID ready to show the advisor.
• To end the session, click on Exit Meeting and log out.

Note: Students are seen on a first-come, first-served basis. If students do not have access to a computer or have technical issues, then a staff member will ask for the student's phone number to provide basic advising by phone.
Please keep in mind, we cannot give you any details about your account over the phone. If you would like details about your account, email us from your Zonemail 'email' account and include your W number Student ID.

Technical Support

• Test out your internet connection, webcam, and audio
• Troubleshooting for iPhone & iPad IOS Applications, and unblocking macOS browser camera/mic access

Help Center

Student self-paced training

Do you need assistance with your FAFSA or CADAA?

FAFSA/CADAA online Workshops coming soon.

  

Chat with Staff  

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FA Application Assistance   

Video chat with Financial Aid on Cranium Cafe