Online Learning

Online Learning FAQs

General questions about online courses

Login problems

Course email

Technical issues

How do online courses work?

An online course brings LPC to you through your computer or mobile device. Class sessions, course materials, exercises, and even field trips are accessible any time and any day convenient to you. All of your coursework, including discussions, groupwork, and writing assignments, is done electronically. You simply log into your course through a web browser, and you're in class.

So are online courses self-paced?

No, most are not. Depending on the instructor, you will have assignments that require you to communicate with other students just as you would in a face-to-face course. Most online courses require you to adhere to due dates for assignments, quizzes, tests, etc. If you register for an online course, expect to finish the course on the instructor's timeline, not yours.

Do all online courses look and work the same?

No. Instructors have complete control over the design and organization of their courses. Just as instructors individualize face-to-face courses, they tend to do the same for online courses. Make sure you familiarize yourself with the course early in the semester in order to become comfortable with navigating to important materials. Also keep in mind that most instructors are not online all day and might not reply to your questions right away. Check the syllabus to see if your instructor details his or her response policy.

Will I ever have to physically come to LPC?

Most likely not. Most instructors of online courses have you do all of the work online. There might be some, though, that will hold the first class meeting on campus. If you enroll in a hybrid course, you will have class meetings.

How do I register for an online course?

Just click Register to register online.

How do I log into Blackboard?

Read the login procedure.

How do I log into Canvas?

Read the login procedure.

What if I forgot my password?

If you have forgotten your password, click the Forgot Password link on the login page.

I logged in, but I can't enter my class. What's up with that?

Your instructor has not made the class available yet. Once the instructor does this -- typically by the first day of classes -- you will be able to access it.

I added a class after the class officially started. When can I log in?

You should be able to log in the morning after you registered for the class.

What if I forget my W number and can't log in?

If you happen to forget or misplace your W number, you can always obtain it by logging into CLASS-Web with your old Student ID number and clicking the “What is my W ID?” link.

What is my email address for my course(s)?

All students have college email addresses (Zonemail) that get automatically inputted into their courses. You can change your default email address in CLASS-Web, or you can set up forwarding of incoming emails from Zonemail to your private email account. Learn how to do this.

How do I access emails sent to me through my course(s)?

Log into Zonemail. If you set up forwarding or changed your default email address in CLASS-Web, check your private email account.

What will my college email (Zonemail) address be?

Click to find out.

How can I change my Zonemail address to my private account?

Simply update your email address for Blackboard/Canvas in CLASS-Web. Click to find out how.

How can I automatically forward emails sent to me through a course to my private account?

Click to find out.

Does it matter if I use a Windows-based computer or a Mac?

No. However, it might if you are taking a specific type of computer course. Check with the instructor of the course if you are unsure.

Is there a preferred browser to use for my course?

All browsers should work, but there is no perfect browser. You might want to begin with Firefox or Chrome. Either way, make sure you have multiple browsers installed because if something doesn't work in one browser, it should work in the other.

Does it matter which word processing program I use for writing assignments?

This depends on your instructor. If your instructor insists that students submit assignments in Microsoft Word, for example, you will have to do so. If you do not have Word, you can use Google Docs, which comes with your Zonemail account, to create your file. When finished, download it as a Word document before uploading it into your course. Of course, your instructor might insist that you upload other types of files.

How should I name the files that I will submit in my course?

You should name the files the way your instructor wants them named. Regardless, before you upload a file into your couse, make sure that the file name does not include special characters (!@#$%&*). It's good practice to separate words with underscores ( _ ).

What are the technical requirements for taking an online course?

Just click Technical Requirements to find out.

Online Learning

Blackboard Student Support
925.424.1142

Canvas Student Support
TBA

Email Blackboard Support

Log into Zonemail

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Page last modified: December 01, 2016