Technical Support

 

LPC Help Desk Support

Summer 2018 Hours

May 29-Aug. 3

8 a.m. to 9 p.m., Monday through Thursday 

CLOSED:
Fridays, Saturdays, Sundays, holidays

For Canvas-related issues, when no LPC live help is available, please call Canvas at 1-844-600-4956. Note that on the following Fridays, you can only call Canvas after 5 p.m.:

July 6
July 13
July 20
July 27
Aug. 3

Hours are subject to change. Messages left on weekends or holidays will be answered the following business day.

There are four ways to contact the LPC Help Desk for Canvas:

• Fill out and submit the online form 
• Call (925) 424-1142
• Email LPCdistEd@laspositascollege.edu
• Come to Room 803 on campus

Canvas

Canvas offers free, student telephone support when no live LPC Help Desk support is available (1-844-600-4956). Note that on the following Fridays, you can only call Canvas after 5 p.m.: July 6, July 13, July 20, July 27, Aug. 3

Feel free to contact the LPC Help Desk or Canvas if you:

• Are having problems logging into your course (if you forgot your password, click the Forgot Password link on the login page)
• Can't get a technical function inside your course to work (i.e. submitting an assignment)

Please contact your instructor if you:

• Need to explain why an assignment didn't get completed
• Have a question about your grades
• Want to add a class after the registration deadline
  
  

For problems related to your computer, please do NOT contact either support service. These problems include:

• Hardware problems on your computer or mobile device. Consult your computer' or mobile device user guide, or call the manufacturer for support.
• Software problems on your computer or mobile device. Consult the software user guide, or call the company that makes the software.
• Problems connecting to the Internet. Contact your Internet Service Provider.