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Due to unhealthy air quality, the campus will be closed on August 24th, 2020. All virtual services and classes will continue as normal.

COVID-19 Response: Las Positas College has transitioned to Online Classes and Services. Details and Resources Here.

The Zone Student Portal is unavailable. However, you can still access Class-Web and Zonemail.

Congratulations Class of 2020! Although the in-person commencement ceremony is being postponed to a later date, you deserve to be honored and celebrated now!

Employee Email: Due to multiple email issues, the deadline for submitting grades has been extended to 11:00 pm Thursday, May 28, 2020. ITS understands the difficult timing of these issues for communicating with students and is working to restore the problem server as quickly as possible. These servers will be replaced over the Summer.

Online Learning
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  1. Las Positas College
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  4. Technical Support

Online Services

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Technical Support

 

LPC Help Desk Support

Summer 2018 Hours

May 29-Aug. 3

8 a.m. to 9 p.m., Monday through Thursday 

CLOSED:
Fridays, Saturdays, Sundays, holidays

For Canvas-related issues, when no LPC live help is available, please call Canvas at 1-844-600-4956. Note that on the following Fridays, you can only call Canvas after 5 p.m.:

July 6
July 13
July 20
July 27
Aug. 3

Hours are subject to change. Messages left on weekends or holidays will be answered the following business day.

There are four ways to contact the LPC Help Desk for Canvas:

  • Fill out and submit the online form 
  • Call (925) 424-1142
  • Email LPCdistEd@laspositascollege.edu
  • Come to Room 803 on campus

Canvas

Canvas offers free, student telephone support when no live LPC Help Desk support is available (1-844-600-4956). Note that on the following Fridays, you can only call Canvas after 5 p.m.: July 6, July 13, July 20, July 27, Aug. 3

Feel free to contact the LPC Help Desk or Canvas if you:

  • Are having problems logging into your course (if you forgot your password, click the Forgot Password link on the login page)
  • Can't get a technical function inside your course to work (i.e. submitting an assignment)

Please contact your instructor if you:

  • Need to explain why an assignment didn't get completed
  • Have a question about your grades
  • Want to add a class after the registration deadline

For problems related to your computer, please do NOT contact either support service. These problems include:

  • Hardware problems on your computer or mobile device. Consult your computer' or mobile device user guide, or call the manufacturer for support.
  • Software problems on your computer or mobile device. Consult the software user guide, or call the company that makes the software.
  • Problems connecting to the Internet. Contact your Internet Service Provider.

Online Learning

Student Support From LPC
Computer Center Support
Online Learning Student Support Request

Student Support from Canvas
24x7 Live Chat, Email, Knowledge Base
(also available from Help icon in Canvas)

Log into Zonemail

Faculty Support from Canvas
24x7 Live Chat, Email, Knowledge Base
(also available from Help icon in Canvas)

Online Learning Faculty Resources

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Las Positas College

3000 Campus Hill Drive
Livermore, CA 94551
(925) 424-1000

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Chabot-Las Positas Community College District
7600 Dublin Boulevard, 3rd Floor
Dublin, CA 94568
(925) 485-5208
Chabot College
25555 Hesperian Boulevard
Hayward, CA 94545
(510) 723-6600
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