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Technical Support

 

LPC Help Desk Support

Summer 2018 Hours

May 29-Aug. 3

8 a.m. to 9 p.m., Monday through Thursday 

CLOSED:
Fridays, Saturdays, Sundays, holidays

For Canvas-related issues, when no LPC live help is available, please call Canvas at 1-844-600-4956. Note that on the following Fridays, you can only call Canvas after 5 p.m.:

July 6
July 13
July 20
July 27
Aug. 3

Hours are subject to change. Messages left on weekends or holidays will be answered the following business day.

There are four ways to contact the LPC Help Desk for Canvas:

  • Fill out and submit the online form 
  • Call (925) 424-1142
  • Email LPCdistEd@laspositascollege.edu
  • Come to Room 803 on campus

Canvas

Canvas offers free, student telephone support when no live LPC Help Desk support is available (1-844-600-4956). Note that on the following Fridays, you can only call Canvas after 5 p.m.: July 6, July 13, July 20, July 27, Aug. 3

Feel free to contact the LPC Help Desk or Canvas if you:

  • Are having problems logging into your course (if you forgot your password, click the Forgot Password link on the login page)
  • Can't get a technical function inside your course to work (i.e. submitting an assignment)

Please contact your instructor if you:

  • Need to explain why an assignment didn't get completed
  • Have a question about your grades
  • Want to add a class after the registration deadline

For problems related to your computer, please do NOT contact either support service. These problems include:

  • Hardware problems on your computer or mobile device. Consult your computer' or mobile device user guide, or call the manufacturer for support.
  • Software problems on your computer or mobile device. Consult the software user guide, or call the company that makes the software.
  • Problems connecting to the Internet. Contact your Internet Service Provider.

Online Learning

Daytime Support
925-424-1142

Nighttime & Weekend Support
1-844-600-4956

Log into Zonemail

Contact LPC Help Desk

Technical Support Web Site

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Las Positas College

3000 Campus Hill Drive
Livermore, CA 94551
(925) 424-1000

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Chabot-Las Positas Community College District
7600 Dublin Boulevard, 3rd Floor
Dublin, CA 94568
(925) 485-5208
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25555 Hesperian Boulevard
Hayward, CA 94545
(510) 723-6600
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